Ms Flordeliza Pilongo Gamo » Skill Bank

Mandala Spa & Villas, Director of Sales  Feb 2, 2016 to present

Implement revenue management strategies and processes in our client hotels, in order to optimize and maximize its revenues.  Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.

1. Trained revenue team of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets
2. Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…)
3. Evaluate the monthly P&L statement and provide an analysis of performance result.

Mandala Spa & Villas, Resort Operations Manager/Revenue Manager, May 1, 2011 to February 1, 2016

Managed and controls all the departments such as food production, food & beverages, housekeeping & front office for effective quality standards.

1. Provide strategic direction to the departmental head’s on the ongoing basis
2. Finalize the operational budgets and monitor the same.
3. Setting the target and motivating the staff to perform their level best.
4. Increase revenue by close monitoring of unit terms performance.
5. Evaluate the monthly P&L statement and provide an analysis of performance result.
6. Responsible for hiring, training,& appraisals of staff with in the resort
7. Responsible for developing, marketing, and promotional ideas to increase the sales.
8. Responsible for making sure that the hotel guests have the best experience possible during their stay in the hotel so that they may in turn decide to book another stay at the resort.

 Mandala Spa & Villas, Room Division Manager, May 3, 2011 then move to ROM postion on May 2013.

1. Managed all jobs done in the Front Office and Spa Reception. Oversees matters that have to do with guests/visitors including reservations, spa reception, housekeeping and operations. Closely coordinating with Front Office Supervisors and Spa Supervisors.
2. Maintains the highest standard of customer service at all times.
3. Ensures that the Front Office Department maintains an effective correspondence relating to reservations & inquires for the Spa and resort; coordinate with Front Office Agents and Spa Reception and in closely coordination with Spa Operations Manager in providing assistance to the following areas: room and spa reservations, cancellations and reconfirmations, restaurant reservations, tours, ocular inspection and familiarization tours.
4. Up-sell Spa Treatments and Rooms to guest.
5. Handle complaints that need Resident Manager’s attention.
6. Involved in Revenue management for Spa & Resort. Knowledgeable in different extranets (Agoda, Expedia, Booking.com, Ratestogo, Orbitz, GHO,DWH,Asiarooms and Prestigia)

Ambassador in Paradise Resort, Boracay Island, December 23, 2011 to April 30, 2011

  Front Office Supervisor

1. Supervises and directs Front Office day to day operation for the efficient and smooth operations of the Front Office Department. Ensure that the highest standard of service and the best possible guest experience is maintained.
2. Checks proper staffing at the Front Office. Responsible with the proper coordination of staff schedule.
3. Ensure that standard operating procedures for check in, check out and room change properly implemented by the entire Front Office team.
4. Has knowledge or is able to obtain information on Airlines, Restaurant, Shopping Centers and their facilities, Transport system in town, and etc.
5. To keep monitoring of Room blocking for the arrival and liaise with Housekeeping Department to make sure the Room Ready upon guest arrival.

Tajara Leisure & Hospitality Group, Alabang, Philippines (July 15, 2010 to December 15, 2011

        Client Support Manager

1. Conduct Operational audit to new manage hotels & resort projects.
2. Conducts property review, onsite inspection services and asset condition analysis.
3. Review inventories of all physical assets including FF&E, silver, glass, china, and expendables.
4. Establish and maintain supplier accounts.
5. Supervise customer services and respond to customer inquiries.
6. Attend property management meetings for policy review and operational standards compliance.
7. Other task that may assigned from time to time.

   Mandala Spa & Villas, Boracay Island Philippines (July 2005 to May 30, 2010) 5 years

 Assigned to the following areas:

Rooms Division Supervisor, Feb. 2, 2007 up to May 30, 2010, Mandala Spa & Villas, Boracay

Duties are to:

1. Supervises all jobs done in the Front Office and Food and Beverage Dept. and oversees matters that has to do with guests/visitors including reservations , housekeeping, security, efficient waiter services, taking care of duty roster and staff related issues.
2. Maintains the highest standard of customer service at all times. Provides warm and efficient service to the guest, perform duties from reservations & inquires showroom & familiarization tours, telephone assistance, guest transfers and restaurant service.
3. Ensures that the Front Office Department maintains an effective correspondence relating to reservations & inquires for the Spa and restaurant; coordinate with Front Office Agents in providing assistance to the following areas: airline reservations, cancellations and reconfirmations, restaurant reservations, tours, transportation, outside facilities and other services.
4. Oversees the Check-in/Check-out of guests on a daily basis and carries out on the spot auditing to ensure accuracy of billing statement.
5. Trains staff for up-selling and other revenue-generation methods. Well-informed on the on-going and future specials being offered.
6. Deals with customer complaints and/or immediately refers the complaint that needs Resident Manager’s attention.
7. Oversees functional activities that take place in the F & B services area of restaurant and room service.
8.  Human Resource Manager, July 5, 2006 to Feb. 1, 2007 Mandala Spa & Villas, Boracay

 Human Resource Manager, July 5, 2006 to Feb. 1, 2007 Mandala Spa & Villas, Boracay

 Duties are to:

1. Report and update records of employees to the government offices such as SSS, Philheath, Pag-ibig and Dept. of Labor and Employment
2. Responsible for the administration, implementation of personnel policies and procedures that will serve as guidelines to all employees.
3. Responsible for effective recruitment process and timely fulfillment of required position.
4. Maintain current work knowledge of labor law to ensure company compliance in various employment practices.
5. Administer polices, practices and regulations pertaining to administrative services matters such as communication, medical and record management.
6. Orient employees on the company policies and procedures for reactive labor management.

 Executive Assistant/Payroll Officer, July 4 2005 to July 4, 2006 Mandala Spa & Villas, Boracay

Duties are to:

a. keep track of manager’s schedules, appointments, trips bookings              b. act as liaison officer and the staff I work with Mandala Spa               c. keeps books of account using quick books computerized system.              d. ensure compliance with BIR, SSS, PHILHEALTH, and PAG-IBIG              e. prepare Master Payroll of more than 80 employees in Mandala Spa              f. serves as Environmental Officer of the SpaFinance Officer, Boracay Chamber of Commerce and Industry, Inc., July 2005 to January 15, 2007 (Part Time)

 Finance Officer, Boracay Chamber of Commerce and Industry, Inc., July 2005 to January 15, 2007 (Part Time)

Duties are to:

1. prepare quarterly liquidation report based on project –approved activities
2. analyze expenditure variances
3. event organizing

Project and Finance Officer, Dec. 2003, Dipolog Chamber of Commerce and Industry, Inc. to June 30, 2005

Duties are to:

1. set up of a computerized accounting and bookkeeping system for the Dipolog

CCI

1. prepare accounting manual to guide the operations of the Dipolog CCI
2. manage the financial aspect of the PEARL2 Project (Accelerating

Enterprise Development) funded by the Canadian Government that includes

1. Quarterly liquidation report based on project –approved activities
2. Analysis of expenditure variances
3. record and reporting of the daily accounting transactions of Dipolog CCI
4. organizes and/or coordinates seminars, forums and other events under the Pearl2

Project

1. BIR and SEC documents for the registration/renewal of registration requirements for Dipolog CCI
2. process old and new memberships for Dipolog CCI
3. market and promote events (seminars, forums, conference, etc) under Dipolog CCI